General terms of sale

1. The seller

The seller is Società Agricola Saottini S.r.l. («Cantina Saottini»).

For orders, returns and support, write to ordini@saottinivini.com or call +39 388 145 6465, Monday to Friday, 8 am to 12 noon and 2 pm to 6 pm.

2. Who these terms apply to

These terms govern purchases made in the online shop at saottinivini.com. They apply in the version published at the time of your order, which you accept before paying.

Consumers. If you buy as a person acting for purposes outside your trade or profession, you have the rights of the Italian Consumer Code (Legislative Decree 206/2005) described here, including withdrawal and the legal guarantee.

Businesses. If you buy for your business, for example a restaurant or a wine shop, and enter a VAT number, withdrawal and the Consumer Code guarantee do not apply: the rules of the Italian Civil Code apply instead. For regular supplies, write to us: we have dedicated terms.

We ship within Italy. The shop is available in Italian, German and English; if the versions differ, the Italian text prevails.

3. Sales to adults only

We sell alcoholic beverages only to people aged 18 or over (Article 14-ter of Italian Law 125/2001). When you order you declare that you are of legal age, and we record that declaration with date and time.

Before shipping we may ask for an identity document, and so may the courier on delivery. If it turns out that the order was placed by a minor, we cancel it and refund what was paid.

4. Products, prices and discounts

Each product has a page with a description, tasting notes and technical details. Photos show the bottle and may differ in label or vintage.

Prices are in euros and include VAT. Every order must contain at least 3 bottles, which can be different wines. The shipping cost is shown before payment.

Vintage. If the vintage available differs from the one shown on the product page, we email you before shipping: you can accept the new vintage or cancel that wine and be refunded.

Discounts. The first 100 orders get 15% off. Newsletter subscribers receive by email a 10% discount code, valid for one order and for 90 days. Discounts cannot be combined: only one applies to each order, the highest.

Gift wrapping. You can ask for gift wrapping with a card: one for the whole order or one for each bottle, at €5.00 each. We write on the card the message you give us.

Obvious errors. If a price or description contains an obvious error, for example €1.20 instead of €12.00, we tell you before shipping and you can cancel the order for a full refund.

5. How the contract is concluded

The contract is concluded when you receive the order confirmation email, which we send once the payment has gone through.

1. You choose the products and add them to the cart.
2. You enter the delivery details and, if you need an invoice, your tax details.
3. You check the summary with products, shipping and total. You can correct everything until you pay.
4. You declare that you are of legal age and accept these terms.
5. You pay. The payment button shows the amount to be paid.

The confirmation email contains the order summary and the link to these terms. We keep the order and the version of the terms you accepted. If the payment fails, no order is concluded and nothing is charged.

6. Availability

We also sell our wines at the winery, so a wine may sell out after your order. In that case we write to you before shipping: you can choose another wine or be refunded for the missing one.

The refund is made to the same payment method, at no cost to you, within 14 days. The rest of the order ships as planned, unless you prefer to cancel it.

7. Payment

You can pay by credit or debit card, Apple Pay, Google Pay and the other methods shown at payment. The amount is charged when you place the order.

Payments are handled by Stripe (Stripe Payments Europe, Ltd.). You enter your card details in a Stripe form and they go straight to Stripe: we never see or store them. On your statement the charge appears as CANTINA SAOTTINI.

8. Tax document

For every order we issue a receipt when it ships.

If you need an invoice, ask for it in the order form and enter your tax details.

9. Shipping and delivery

Where. We ship throughout Italy, islands included, except Livigno and Campione d’Italia, which are outside the customs territory of the European Union.

When. We prepare the order within one working day of payment and ship from Monday to Friday, excluding public holidays. Delivery times depend on the courier and the destination; in any case we deliver within 30 days of the order. When the parcel leaves we email you the courier’s name and the tracking number.

Cost. Shipping costs €9.90 anywhere in Italy, islands included, and is shown before payment. It is free when the products, after any discount, reach €150.00.

Several parcels. To protect the glass we put no more than 12 bottles in each parcel. A larger order ships in several parcels, which may arrive at different times.

Risk in transit. Until delivery, the risk of loss or damage is ours. It passes to you when you, or a person you have named, receive the parcel (Article 63 of the Consumer Code).

10. If you are not at home

The courier attempts delivery twice. If the parcel is not delivered and comes back to the winery, we write to you. You can ask us to ship it again, paying for a new shipment, or to refund the products. The cost of the unsuccessful shipment is not refunded.

11. Checking on delivery and broken bottles

On delivery, check that the parcel is intact. If it is visibly damaged or wet, you can refuse it or accept it «with reservation», noting the damage.

If you find broken bottles, write to us at ordini@saottinivini.com with the order number and a photo of the parcel and the bottles. We ask you to do so within 48 hours of delivery: we need it to open a claim with the courier. Reporting later does not affect your rights under the legal guarantee (section 13).

We send replacement bottles at our expense. If that wine is no longer available, we refund you.

12. Right of withdrawal

If you are a consumer, you can withdraw from the contract within 14 days of delivery, without giving a reason. If the order arrives in several parcels, the 14 days run from delivery of the last one.

How to withdraw. Send us a clear statement at ordini@saottinivini.com or at the certified email address cantinasaottini@legalmail.it. You can use the form at the end of these terms, but you do not have to.

Returning the goods. We arrange collection at the address you give us. The cost of collection is yours: we tell you the amount beforehand and deduct it from the refund. If you prefer, you can send the bottles back at your own expense with a courier of your choice, within 14 days of telling us you are withdrawing.

Which bottles. Bottles must be intact and closed, with the seal unbroken. The right of withdrawal does not apply to bottles opened after delivery: they are sealed goods which, once opened, cannot be returned for hygiene and health protection reasons (Article 59 of the Consumer Code).

Refund. We refund you within 14 days of the day we receive your statement, to the same payment method and at no cost. If you return the whole order, we also refund the outbound shipping. If you return only part of it, we refund the products returned. We may wait until we have received the bottles before refunding you.

13. Legal guarantee and faulty wine

If you are a consumer, we are liable for any lack of conformity that exists on delivery and becomes apparent within two years (legal guarantee, Articles 128 et seq. of the Consumer Code). The guarantee is free. By law, the defect must be reported within two months of discovering it.

Faulty wine. If a wine has a fault, for example cork taint, write to us at ordini@saottinivini.com with the order number and, if you can, the lot number on the label. We arrange collection of the bottle with the remaining wine, at our expense. If the fault is confirmed we send you a new bottle free of charge; if that wine is no longer available, we refund you.

What is not a defect. Wine is a natural product: sediment at the bottom, tartrate crystals and small differences between vintages are part of its character.

14. Customer service and complaints

For questions, problems with an order and complaints, write to ordini@saottinivini.com or call +39 388 145 6465, Monday to Friday, 8 am to 12 noon and 2 pm to 6 pm. We reply within 24 working hours.

For formal communications you can also write to the certified email address cantinasaottini@legalmail.it or to Società Agricola Saottini S.r.l., Via Tugurio, 3 — 25017 Lonato del Garda (BS), Italia.

15. Personal data

We use your data to handle the order, as explained in the Privacy Policy.

16. Governing law and disputes

These terms are governed by Italian law. If you are a consumer living in another European Union country, you keep the protections that the law of your country does not allow to be excluded.

For a dispute with a consumer, the competent court is that of the place where the consumer lives. Write to us first: most problems are solved that way. You can also turn to an alternative dispute resolution (ADR) body listed in the registers provided for by the Consumer Code.

17. Changes to these terms

We may update these terms. Each order remains governed by the version you accepted at the time of purchase, which we keep together with the order.

Withdrawal form

Complete and return this form only if you wish to withdraw from the contract (model form provided by the Consumer Code).